Cube Online Privacy & Cookie policy

Because we care about you and don't like to be in trouble

PRIVACY POLICY

At Cube Online (CUBE) we are committed to protecting your privacy. We understand the importance of protecting the personal information that we obtain during the course of our business activity, and we also know how important it is to you.

We will only collect and use personal information in the ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

WHAT DOES THIS POLICY TAKE INTO ACCOUNT?

Our privacy policy takes into account several legal instruments, including:

  • the General Data Protection Regulation (EU Regulation 2016/679)
  • the Privacy Electronic Communications (EC Directive) Regulations 2003 as amended by The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2001
  • Directive 2009/136/136/EC of 25 November 2009 (“The European Union Cookie Directive”)

WHAT IS PERSONAL INFORMATION?

Personal information is, in simple terms, any information about you that enables you to be identified. Personal information covers obvious information, such as your name and contact details, but it also covers less obvious information, such as identification numbers, electronic location data, and other online identifiers.

Personal information or data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

HOW DO WE COLLECT INFORMATION?

We will obtain personal information about you when you enquire about our activities, register with us or otherwise provide us with personal information such as in connection with activities such as operation of your account and/or subscription services, social sharing and activity for our partners. We may also receive information about you from third parties.

WHAT INFORMATION DO WE COLLECT?

The types of information we might collect includes, names, addresses, e-mail addresses, telephone numbers.

HOW DO WE USE YOUR INFORMATION?

Under the GDPR, we must always have a lawful basis for using personal information. This may be because you have consented to our use of your personal information, or because it is in our legitimate business interests to use it.

We will use your information to provide you with the information, products or services you have requested, for administration purposes, to create an account profile for you (allowing us to provide a personalised service when you visit/access your account on our Website), to further our Company aims and to comply with the law. We may need to share your information with our trading subsidiaries, service providers, associated organisations and agents for these purposes.

From time to time we would also like to contact you to let you know about products and services offered by us and, other carefully selected third parties that may be of interest to you. We may also, where you have provided your consent, provide your details to carefully selected third parties in order for them to contact you directly about their products and services.

You have a right to stop us from contacting you for marketing purposes or giving your information to third parties. If you no longer wish to be contacted for marketing purposes please contact us at info@cubeonline.co.uk.

Customers who have opted out of receiving marketing communications will still receive payment and account related emails.

WHAT ARE MY RIGHTS?

Under the GDPR, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal information. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details listed under Contact us.
  • The right to access the personal information we hold about you. The section ‘How can you access your personal information?’ will tell you how to do this.
  • The right to have your personal information corrected if any of your personal information held by us is inaccurate or incomplete. Please contact us using the details listed under Contact us to find out more.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal information that we have. Please contact us using the details listed under Contact us to find out more. Please be aware that, under certain conditions, we may not be able action your request in full – for example, where there is a legal obligation on us to continue to process your personal information.
  • The right to restrict (i.e. prevent) or object to us using your personal information for a particular purpose or purposes.

For more information about our use of your personal information or exercising your rights as outlined above, please contact us.

Further information about your rights can also be obtained from the Information Commissioner’s Office (ICO).

If you have any cause for complaint about our use of your personal information, you have the right to complain to the Information Commissioner’s Office.

HOW CAN YOU ACCESS YOUR PERSONAL INFORMATION?

If you want to know what personal information we have about you, you can ask us for details of that personal information and for a copy of it (where any such personal information is held). This is known as a ‘subject access request’.

All subject access requests should be made in writing and sent to the email or postal addresses shown in the CONTACT US section. To make this as easy as possible for you, we can send you a Subject Access Request Form. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests), a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month and, in any case, not more than one month after receiving it. Normally, we aim to provide a complete response, including a copy of your personal information within that time. In some cases, however, particularly if your request is more complex, more time may be required, up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

HOW DO WE ENSURE THE SECURITY OF YOUR DATA?

We take appropriate measures to ensure that all personal data is kept secure including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way, for the duration of your use of our Services. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We require our staff and all third parties to maintain high standards of safety and protection of information, including contractual obligations under which they undertake the protections of all data and apply strict data transfer measures.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

HOW DO WE USE COOKIES?

Our website may place and access certain first-party cookies on your computer or device. First-party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our website and to provide and improve our products and/or services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal information is protected and respected at all times.

All cookies used by and on our website are used in accordance with current Cookie Law.

Before cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of our website may not function fully or as intended.

Certain features of our website depend on cookies to function. Cookie Law deems these cookies to be ‘strictly necessary’. These cookies are shown in the table below. Your consent will not be sought to place these cookies, but it is still important that you are aware of them. You may still block these cookies by changing your internet browser’s settings as detailed below, but please be aware that our website may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

Our website uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our website is used. This, in turn, enables us to improve our website and the services offered through it.
The analytics service used by our website uses cookies to gather the required information. You do not have to allow us to use these cookies. However, while our use of them does not pose any risk to your privacy or your safe use of our website, it does enable us to continually improve our website, making it a better and more useful experience for you.

The analytics service used by our website uses the following cookies:

Name of cookie

First / Third Party

Provider

Purpose

_ga

third

Google Analytics

Used to distinguish users.

_gid

third

Google Analytics

Used to distinguish users.

_gat

third

Google Analytics

Used to throttle request rate.

AMP_TOKEN

third

Google Analytics

Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

_gac_<property-id>

third

Google Analytics

Contains campaign related information for the user. 

__utma

third

Google Analytics

Used to distinguish users and sessions. 

__utmt

third

Google Analytics

Used to throttle request rate.

__utmb

third

Google Analytics

Used to determine new sessions/visits.

__utmz

third

Google Analytics

Stores the traffic source or campaign that explains how the user reached your site. 

__utmv

third

Google Analytics

Used to store visitor-level custom variable data. 

country_code

third

WordPress

Used in order to determine whether or not the cookie banner should be shown. Set immediately on page load and retained for 6 hours to remember the visitor’s country.

sensitive_pixel_option

third

WordPress

Remembers the state of visitor acceptance to the cookie banner. Only set when the visitor clicks Accept.

wordpress_test_cookie

third

WordPress

Checks if cookies are enabled to provide appropriate user experience.

akm_mobile

third

WordPress

Remembers whether or not a user wishes to view the mobile version of a site.

In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete cookies on your computer or device at any time, however you may lose any information that enables you to access our website more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up to date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

KEEPING YOUR PERSONAL INFORMATION UP TO DATE

If your personal details change, please help us to keep your information up to date by notifying us via the email or postal addresses shown in the CONTACT US section

CONTACT US

Please contact us using the details below if you have any questions about our Privacy Policy or the information we hold about you:
Email: info@cubeonline.co.uk
Address: Cube Online Ltd, Studio 320B, Highgate Studios, 53-79 Highgate Road, London. NW5 1TL.

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal information protection.

Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our website following the alterations. We recommend that you check this page regularly to keep up to date.